Frequently Asked Questions
Getting Started
What services do you offer?
We design and build outdoor spaces, including patios, pools, fencing, outdoor living areas, and related upgrades. Each project is tailored to your property and how you plan to use the space.
What areas do you serve?
We primarily serve Massachusetts, focusing on the Greater Boston and surrounding areas.
Do you handle both design and installation?
Yes. We handle the full process — from planning and layout to final installation — so everything is cohesive and built correctly the first time.
How do I get started?
Start by reaching out through our contact form. From there, we’ll review your project, reach out with any questions, and schedule next steps if it’s a good fit.
What does the process look like?
Typical flow:
- Initial inquiry
- Site review / consultation
- Quote & scope definition
- Scheduling
- Installation
- Final walkthrough
How long does a project take?
It depends on the scope:
- Smaller projects: a few days
- Larger builds (patios, pools, full yards): multiple weeks
We’ll give a realistic timeline during planning.
How far out are you booking?
This varies seasonally. Spring and summer fill quickly, so earlier planning is recommended.
Pricing & Planning
How much does a project cost?
Every project is different. Pricing depends on size, materials, layout, and site conditions. We provide clear, itemized quotes based on your specific project.
Do you offer free estimates?
Yes — initial consultations and estimates are typically free.
Are your quotes fixed?
Quotes are based on known conditions. Final pricing may change if:
- Site conditions differ from what’s visible
- Materials are changed
- Scope is adjusted
We’ll always communicate changes before moving forward.
Do you offer financing or payment plans?
We may offer flexible payment options depending on the project. Details are discussed during the quote and proposal stage.
What materials do you use?
We use high-quality, proven materials suited for New England weather — including pavers, natural stone, concrete systems, and durable fencing materials.
Can you match an existing design or expand later?
In many cases, yes. We can design projects in phases or match existing layouts where possible.
Do I need permits?
Some projects (especially pools, large patios, and fencing) may require permits depending on your location.
Do you handle permits?
This depends on the project. We’ll clarify who is responsible during the planning phase so there are no surprises.
What if there are issues with my yard?
Things like poor drainage, grading issues, or underground obstacles can come up. If they do, we’ll walk you through options before proceeding.
Aftercare & Support
Will I know what’s happening during the project?
Yes. We keep communication clear throughout the process so you know what to expect at each stage.
What happens if I want to change something mid-project?
Changes can be made, but they may impact cost and timeline. We’ll review everything with you before moving forward.
Do you guarantee your work?
Workmanship and warranty details depend on the project and will be outlined in your agreement.
Will my project hold up over time?
Yes — proper base prep, drainage, and installation techniques are a core part of every project. The goal is not just how it looks, but how it performs long-term.
Do you offer maintenance services?
Yes — especially for pools and certain outdoor features. We also provide guidance on how to maintain your space properly.
How do I take care of my new space?
We’ll give you straightforward guidance based on what was installed — including cleaning, seasonal care, and any recommended upkeep.
Do you offer repairs or adjustments after installation
Yes — if something needs to be adjusted or addressed after completion, we’re available to review it. We stand behind our work and will walk you through the best path forward depending on the situation.
Have a Project in Mind?
Let us take a look at your space and give you a clear next step.